Effective for this catalog: October 1, 2026 · Version 2026-10-01
CURRENT STATUS
Online purchasing is not yet open, so this site has not established a return window or accepted orders through its cart. Final sale and return terms will be published before payments begin.
WRONG, DAMAGED OR DISCREPANT MATERIAL
For an accepted future order, keep the packaging, lot identifiers, shipping record and relevant photographs. Report discrepancies using the support channel shown with that order. Do not return or reship research materials without instructions appropriate to the material and carrier.
QUALITY CONCERNS
A concern about identity, quantity, purity or the supplied lot should be assessed against the original report, specification and chain-of-custody records. AURA will need those records to investigate the issue.
CANCELLATIONS AND REFUNDS
Eligibility, timing, payment reversal procedures and any handling limitations will be defined in the sale terms presented before payment. This page does not impose a blanket exclusion of statutory rights.
SUPPORT AT LAUNCH
The contracting entity, customer-service contact and escalation process must be published with the secure store before orders are accepted.
BUSINESS & SUPPORT
The operating legal entity must be published before registration opens.
Privacy contact: Awaiting publication
Retention: Awaiting the approved retention schedule
Sale & returns: Final sale and return terms must be published before payments open.